Get in Touch

Have questions about coverage, need help with a claim, or just want to learn more? We're here to help every step of the way.

Is it an emergency? Don't wait.

Use the BetterPet website to consult VetOnline immediately when your pet is in distress. You must get approval from VetOnline first, and then you have 4 hours to reach a licensed veterinary clinic.

Start VetOnline Chat

Call Us

031 002 7760

Speak with our friendly customer service team. Available Weekdays 08h00-16h30.

Email Support

[email protected]

Get help via email for non-urgent matters. We respond within 24 hours.

Claims Support

[email protected]

Dedicated email for submitting claim documents and related questions.

Coming Soon

Live Chat

Website Chat

Chat with a support representative in real-time. Available Weekdays 08h00-16h30.

Send Us a Message

First Name *

Last Name *

Email Address *

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Request a callback We'll call you back within 2 hours during business hours (Mon-Fri, 08:00-16:30).

Headquarters

BetterPet Insurance Company

Office 104 First Floor

The Boulevard, Umhlanga, 19 Park Lane, Parkside

Umhlanga Rocks, KZN, 4319

Office Hours

Monday - Friday 08:00 - 16:30
Saturday Closed
Sunday Closed